Last updated: July 5, 2026
1. General Policy
HOOK IT provides service-based work, including consultations, diagnostics, advertising support, tracking audits, implementation support, and improvement planning. Fees already paid are generally non-refundable once work has started or the service has been delivered, unless separately agreed in writing.
2. Consultations, Advisory, and Advertising Support
For scheduled consultations, advisory sessions, advertising support, and improvement meetings, cancellation or rescheduling before the start of service may be accommodated where reasonably possible. Refunds are generally not available after the service has started or been completed.
3. Tracking Audits, Setup Review, and Implementation Work
For audits, setup reviews, implementation support, and custom work involving Pixel / CAPI / GA4 / GTM, landing pages, forms, reporting, or automation, cancellation is not available after research, design, implementation, or review work has started, except by mutual written agreement.
4. Monthly Retainers and Ongoing Support
Monthly retainers, ongoing support, maintenance, and reporting support may be cancelled according to the applicable contract. If no specific contract term applies, please provide written notice by email or other written method at least 10 business days before the next renewal date. Prorated refunds for partial periods are generally not provided.
5. Service Unavailability Caused by HOOK IT
If a service cannot be provided due to HOOK IT's responsibility, HOOK IT will discuss an appropriate response in good faith, such as rescheduling, providing a substitute service, or refunding the undelivered portion where appropriate.
6. Refund Method
If a refund is approved, it will generally be processed through the original payment method or via Stripe. The timing of the reflected refund may depend on financial institutions, card companies, and payment processors.
7. Individual Agreements
If an individual quotation, order form, service agreement, or other written agreement contains terms that differ from this policy, the individual agreement will prevail.
8. Language
If there is any inconsistency between the Japanese and English versions, the Japanese version prevails.